- #Mac fingerprint reader not working for login install#
- #Mac fingerprint reader not working for login driver#
We have found that some Firewall and Anti-Virus software may hinder installing the software. Problem: Trouble installing fingerprint reader "Error 1422". Whitelist the following on your firewall. See Reinstall F ingerprint Reader Software Problem: The fingerprint reader has a problem of accessing the web page. If it continues to not work then you will need to uninstall the software and reinstall it. Open up IE (Internet Explorer) and delete the history and cache.If you get this message it could possibly be that it is a computer glitch or the program may be corrupt. Problem: "On The Clock has stopped working"
#Mac fingerprint reader not working for login install#
Note: If you already attempted to install then you would need to remove both the Digital Persona and the OnTheClock Fingerpunch software from the computer, reboot and then try again after disabling the firewall and anti-virus software. Temporarily turn off your firewall software and anti-virus software before installing the FingerPunch software. We have found that some firewall and anti-virus software may hinder installing the software. See the Install Guide Problem: Difficulty with installing the software. You need to remove both the Digital Persona software and the OnTheClock FingerPunch software, reboot the computer and re-install the software.
#Mac fingerprint reader not working for login driver#
This could be because the driver is corrupt. Problem: The software does not recognize the reader. Rubbing the finger on the forehead adds a little oil to their finger which will expand out the fingerprint and make it easier to read. During the winter months and dryer climates, the human fingerprint will shrink up making it difficult for the reader to read it. See Care & MaintenanceĪnother solution is to have the employee rub their finger on their forehead before using the reader. Damaged readers would need to be replaced. The proper way to clean the reader is to use scotch tape to clean the reader. Any cleaning solution will change the property of the lens and using a towel to clean it will scratch the surface which will distort the way it reads the fingerprints. How do you clean the fingerprint reader? If you are using any type of cleaning solution, paper towels or rags then you are destroying the lens of the reader. Problem: Fingerprint reader does not read fingerprints anymore.
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